TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS OF SERVICE BEFORE USING http://vietnamvisapro.com

BY USING THIS SITE, BY SENDING OR DELIVERING YOUR APPLICATION(S), AND/OR OTHER DOCUMENT(S) TO VIETNAMVISAPRO.COM , YOU ACKNOWLEDGE READING AND ACCEPTING THESE TERMS & CONDITIONS AND AGREE NOT TO VIOLATE OUR POLICIES.

By using this site, you convey your agreement with these Terms & Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to Contact Us page before doing anything on this website. Failure to comply with these Terms & Conditions may result in legal action and restriction of your ability to access this site. From time to time, www.vietnamvisapro.com may modify these Terms & Conditions without notice. Please continue to review this agreement whenever accessing or using this site.

Processing time: The processing time for Vietnam visa by www.vietnamvisapro.com is 6-8 working days (with normal processing) or sooner depend which kind of urgent case you order (urgent processing). The processing time should be started to calculate from the next business day after the documents and the payment are delivered to www.vietnamvisapro.com . Working day is from Monday to Friday, working time in working day is from 8am to 11am (in the morning) and 1pm to 4pm (in the afternoon), out of above times will be called Non-working time (It is the same as Saturday, Sunday and Holidays) and you have to use Super Urgent service. All the time must be understood that is Vietnam time GMT+7, your local time will not be applied. www.vietnamvisapro.com will not be held responsible for any delays, cancellations, financial and other losses due to the Governmental denial or delay in processing.

Rush Visa: This is the option to help you get visa faster than normal processing, we have Urgent: 3 working days, 2 working days, 1 working days, 5 working hours, 2 working hours and 1 working hour processing for working day and working time (from Monday to Friday) and we have SUPER URGENT for Weekend/Holidays/Non working time. All the time was defined on Processing time section above. By applying on this website, you agreed that follow this terms and conditions and commit that you will not cancel order or ask for refund with any reason because the fee which we have to pay for Urgent case to get visa for you is very expensive and no-refundable. In case your request is at night time or non working time (Vietnam time), we will respond soonest as we can without being considered a violation of response time for emergencies. We will not be held responsible for any delays, cancellations, financial and other losses due to the Governmental denial or delay in processing of Urgent case. 

Fees and Payments: You agree to pay all fees and charges for the service offered by www.vietnamvisapro.com (including "service fee" and "stamping fee"). Requirements and fees related to the processing of Vietnam visas is subject to change, including, but not limited to, application forms and documentation required for visa issuance, which are subject to change without notice. After you make your payment, please send us your receipt of payment immediately, specially in some urgent, it is our basis to request visa for you in time.

Cancellation Policy: The Vietnam Immigration Department runs a no refund policy on all Vietnam visa related fees as they charge for work done and not per granted visa, it is therefore important that you should consider for all things before you order E-visa Vietnam and make the payment on this website because the fee will not be able to REFUND. In case your request for E-visa Vietnam declined by Vietnam Immigration Department, the fee also will not be REFUND and there are no notice to explain for that, it is the rule. Once a request for E-visa Vietnam was sent to Immigration Dept., there is no way to stop or cancel or refund.

Information Policy: It is imperative that you supply us with all the correct information required for your requested visa immediately after finished order & payment, it includes personal information as in application form, your recently and clearly portrait without glasses and passport mainpage's photo which has ICAO line at the bottom of passport. You also need to check your visa result and make sure everything is exactly, in case there is any incorrected at your evisa result, you need contact us immediately to find the reason of that mistake. www.vietnamvisapro.com cannot be held responsibility for any delayed of visa issuing because of your sending information and documents late or incorrect or any visa granted incorrectly or refused entry due to incorrect visa information supplied by you or because you don't check your visa result to make sure it is exactly and not confirm or confirm latewith usfor the mistake (if it has). No refund will be given by us in the event of your false or incorrect or late information , we also will not respond for any fee or problem appear which cause you have to pay more or can not get visa entry because of reasons above. Therefore, we strongly recommend that you check information of your visa order and your visa result against your passport and personal information prior to departure.

Refund Policy: If for any reason you wish to cancel a service before your information was received by www.vietnamvisapro.com, or before making the payment, you can do so without any penalties or charges by informing us via email or supporting hotline. However, if you decide to cancel after payment or after your visa application information has been sent to the Immigration as said above, no refund will be given and the service will be executed not depend on anything. Once a request for E-visa Vietnam was sent to Immigration Dept., there is no way to stop or cancel or refund.

Emergency case: Please be reminded to call us immediately through our hotline if you may encounter any trouble with the visa at entry port for problem solving. Depend on each case, if the fee have to be paid for service to solve for problem, you will be asked to pay for that fee before solving problem if it is your mistake.

Privacy: Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.

Communications: By using this site and our services you give www.vietnamvisapro.com your express permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.

Security: By submitting application form, you certify that the information you provide is true and correct. You are responsible for maintaining the confidentiality of your User ID (login) and password. You are responsible for all uses of your User ID (login), whether or not authorized by you. You agree to notify us immediately of any unauthorized use of your User ID. Please refer to our Privacy Statement that governs submitted & distributed information.